- [Privacy](https://kooldwn.com/privacy) - [Terms](https://kooldwn.com/terms) - [Contact](https://kooldwn.com/contact) # Privacy What Kooldwn collects, why, and what you can do about it. ## Who we are Kooldwn is made by Abdelrahman Hegab, who is responsible for your data. Reach us any time through the Contact page. ## What we collect Account: your email address and, if you sign in with Google, the name and profile picture Google shares with us. Profile and training: the preferences you set, and the workouts, programs, sets, weights, notes and records you log. Body weight: if you add it, or read it from Apple Health or Health Connect, to show your trend and suggest starting weights. Cycle-aware weights (optional, off unless you turn it on): your period dates, read from Apple Health or Health Connect or entered by you, are used on your phone to adjust your suggested weights. They never leave your phone. Kooldwn is not a medical device and doesn’t predict fertility. Voice: the text of your voice commands, how they were handled and what they changed, kept for 30 days. We don’t keep your audio. Coach memory: short notes of what you tell the Coach (an injury, a limit, an exercise preference, a training fact, in your own words, with the date), kept until you delete them. They are sent to the AI services that answer your Coach questions only while “Voice and Coach AI” is on. Switch “Remember what I tell the Coach” off, or say “off the record”, and nothing is read or kept; delete one note or all of them in You → Voice → Coach memory. They are erased with your account. Photos: photos you add to a workout, stored privately on your account. Only you can see them, and they are never shared or sent to an AI model. Location and other details are removed before upload. Subscription: your plan, its status and dates, the store, the price and your country. We never see your card details. If you redeem a code, we note which account used it. Free trial: one-way codes made from your phone’s device ID and your email, so each phone and each account gets one free trial. Usage analytics, only if you allow it: which screens you use and what you do in them, your app version and language, linked to your account ID, not your email. Never your voice, photos, notes or anything you type. Error reports: technical details when something breaks (what went wrong, the app version, your phone’s model and system version, the screens just before), without your name, email or content. If you join the waitlist or write to us: your email and your message. We don’t collect your location or contacts, and there are no ads in the app. ## Permissions Kooldwn asks for a permission only when a feature needs it, and you can refuse or remove any of them in your phone’s settings. Microphone: only while you give a voice command, after you tap the mic or a voice shortcut. There is no wake word. Camera: only when you take a photo. Bluetooth: only to use your earbuds’ microphone. Health: to read your body weight, save your workouts, and read period dates if you turn on cycle-aware weights. AI services: nothing you say, ask the Coach or import goes to a speech or AI service until you allow it. Kooldwn asks the first time you use voice, the Coach or import, and you can change it in You → Account. The watch apps exchange your workout only with your phone, never directly with the internet. ## How we use it To run Kooldwn: log your workouts, understand your voice commands, answer your questions and build workouts with the Coach, show your progress, and sync your phone and watch. To manage your subscription and give each phone and account one free trial. To keep the service secure and working, and to fix problems. To improve the app, from usage analytics if you allow them. To reply when you write to us, and to tell the waitlist when Kooldwn opens. Our legal grounds: providing the service you signed up for; your consent for sharing with AI services, health-app access, cycle-aware weights and analytics, which you can withdraw any time; our legitimate interest in keeping Kooldwn secure, working and fair; and legal duties such as keeping billing records. We don’t sell your data or use it for advertising. ## Who we share it with Service providers that run parts of Kooldwn for us: hosting, storage and email; speech recognition, AI models and text-to-speech, which, once you allow it, get your voice, the workout details needed to understand your commands and answer the Coach, and parts of any workout file you import; subscription management; analytics; and error reporting. They may use it only to provide their service to us, and must protect it as this policy does. Coach requests never include your name, email, body weight or cycle data, and the AI providers that answer them don’t use it to train their models. Platforms you use directly, under their own privacy policies: Google when you sign in with it, Google Play or the App Store when you pay, and Apple Health or Health Connect if you connect them. Some providers process data outside your country, including in the EU and the US, under data protection terms such as standard contractual clauses. Authorities, only when the law requires it. For the names of our providers, ask us through Contact. ## This website We count visits to kooldwn.com without cookies or anything stored on your device: the page, where you came from, your country, browser, device type and language, how long you stay and which buttons you press. We don’t record what you type into forms or follow you to other sites. The site loads its fonts from Google Fonts. ## How long we keep it Your account, training and photos: until you delete them or your account. The text of your voice commands: 30 days. After you delete your account we keep only the billing record (without your name or email), for accounting and refunds, and the one-way free-trial codes, which aren’t linked to you, so the same phone or email can’t get another trial. Analytics: until you ask us to remove them. Logs and error reports: only as long as needed to run and fix the service. Waitlist sign-ups and messages: until you ask us to delete them. ## Security Your data is encrypted in transit and at rest, and access to it is limited to what’s needed to run and support Kooldwn. ## Your rights and choices Export: You → Account → Export my data. For a copy of anything else we hold, ask us through Contact. Delete: You → Account → Delete account (or, without the app, kooldwn.com/delete-account) removes your account and everything linked to it straight away. It can’t be undone. Analytics, AI and health: switch off “Share usage analytics” or “Voice and Coach AI” in You → Account; turn off health access in You → Health, and delete body-weight entries in Body; turning off cycle-aware weights deletes the dates you entered. Subscription: cancel in the store you bought it from. Deleting your account doesn’t cancel it. You can also ask us through Contact to correct your data, restrict or object to how we use it, or delete your messages or waitlist sign-up. And you can complain to your data protection authority. ## Changes and questions If this policy changes, we’ll update this page and the date below. Questions? Use the Contact page and we’ll reply by email. LAST UPDATED · 26 OCTOBER 2026 --- Kooldwn: [home](https://kooldwn.com/) · [all pages, for agents (llms.txt)](https://kooldwn.com/llms.txt) · [sitemap](https://kooldwn.com/sitemap.xml) · [contact](https://kooldwn.com/contact)